Orders & shipping

[[TBD: list of countries]]. You’ll see available delivery options for your address at checkout.

All orders ship by express courier [[TBD: carrier name(s)]] from [[TBD: ship-from location]].

Times are from dispatch. Ready-to-ship items are dispatched within [[TBD: 2]] business days.

When your order ships, you’ll get an email with your tracking number. You can also track it in Account → Orders, or as a guest from the link in your confirmation email.

If you ordered several pieces, they may arrive in more than one parcel.

The price you pay at checkout includes VAT, customs duties, and delivery. Nothing extra is collected at your door.

If the courier can’t deliver, they’ll [[TBD: carrier's process]]. Parcels not collected within the carrier’s timeframe are returned to us; email us and we’ll sort it out.

If your tracking hasn’t moved for [[TBD: 5]] business days, email us with your order number.

[[TBD: whether PO boxes / parcel lockers are supported]]