Returns & withdrawal

If you live in the EU or UK, you can withdraw from your purchase within 14 days of receiving it, without giving a reason.

Withdraw from contract here

1. Select Withdraw from contract here and enter your name, email, and order number.
2. Confirm. You’ll get an email confirming we’ve received your withdrawal, with the date and time.
3. Send the items back within 14 days to: [[TBD: return address]].
4. We refund you within 14 days of receiving your withdrawal, including standard delivery cost. We may wait until the items arrive back or you show proof of sending.

[[TBD: who pays for non-faulty returns, and how — prepaid label, EU return hub, or customer ships]]

[[TBD: tags/packaging requirements — the right of withdrawal cannot be refused for missing packaging, but value can be deducted if an item was handled beyond what is needed to check it]]

[[TBD: e.g. custom/made-to-order pieces, only if applicable]]