Help topics
FAQs
Do I need an account to place an order?
No. An email address is all you need to place and track an order — you can check out as a guest and follow the order from the link in your confirmation email.
An account keeps your orders, addresses and saved pieces in one place, lets you cancel an order yourself within the first 48 hours, and remembers the designers you follow.
I’ve forgotten my password. What do I do?
Nothing — we don’t use passwords. Enter your email on the sign-in page and we send you a single-use code. Type the code in and you’re signed in. Nobody can guess a code that has already expired, and there is no password of yours for us to lose.
How do I place an order?
Here’s how:
- Choose a designer from Brands, a category from the menu, or search for a piece.
- Select your size and choose Add to bag. Add everything you want, then go to Checkout.
- Sign in with an email code, or continue as a guest.
- Enter your delivery address. The full price — shipping and duties included — is shown before you pay.
We email your confirmation and order number straight away. If anything in the order turns out to be pre-order, we email you the expected ship date before we do anything else.
How do I receive email updates?
Enter your email at the bottom of any page for new arrivals and restocks. Order emails — confirmation, shipping, refunds — are sent whether or not you subscribe, and you can unsubscribe from the marketing ones from any of them.
Can I place an order over the phone?
No. We work by email only, so every order and every promise we make to you exists in writing. Email 666archive@globaltejarah.llc if you want help choosing before you order.
Can I cancel my order or make changes to it?
You can cancel any order within 48 hours of placing it, for any reason. Go to Account → Orders and select Cancel order, or email us your order number — the time your email arrives counts as the time of cancellation.
You can’t add items to an existing order or change a size on it. Cancel and order again, or place a second order for the extra piece. Cancellations
How does my feed decide what to show me?
It learns from how you browse and brings forward pieces and designers you’re likely to care about — including small brands you wouldn’t have found by searching. The more you browse, the sharper it gets. Your feed
How are your prices set?
We buy directly from the designer who made the piece, so there is no reseller margin on top. The price on the product page is the designer’s piece plus our costs — nothing is marked up for being hard to find in Europe.
Prices don’t move by country. What changes between destinations is shipping and, where it applies, tax.
Which currency will I be charged in?
Prices are shown in [[TBD: EUR / GBP / CHF]] and include VAT. Your delivery destination decides which applies, and the total is shown at checkout before you pay.
When will my card be charged?
When you place the order. If an item then turns out to be unavailable, we refund that item immediately and email you — you never wait for us to notice.
Which payment methods do you accept?
[[TBD: list — only methods actually live at checkout]]
If a method you use isn’t listed, email us before ordering and we’ll tell you whether it’s coming.
Is my payment secure?
Payments are handled by [[TBD: payment provider]]. Your card details go straight to them — we never see or store your full card number, and nobody at 666 Archive can read it.
Will my personal details stay safe?
We keep your details to run your order and answer your emails, and we don’t sell them. What we hold, why, and how to have it deleted is set out in our Privacy policy.
Do you run sales or discount codes?
When a piece is reduced, the lower price is shown on the product itself. We don’t run hidden codes, and we never inflate a price in order to discount it.
Are your pieces authentic?
Yes. We source straight from the brands on our site — never from resellers, wholesalers or grey-market sellers. No counterfeits, no replicas, no factory seconds.
If an item from us is ever shown not to be authentic, we refund it in full, including shipping. Authenticity & quality
Is everything in stock?
More than 90% of what we sell is already made and ready to ship — those pieces are marked Ready to ship. The rest are made in small runs, and we email you the expected ship date before anything else happens.
What does the quality check involve?
Every item is checked twice before it is packed — once when it reaches us from the designer, and again before it goes into your parcel. Anything that doesn’t pass doesn’t ship. If something still isn’t right when it arrives, email us within [[TBD: 14]] days of delivery with photos. Authenticity & quality
Will my size come back in stock?
Often not — many pieces are made in small runs and aren’t repeated. Email us the product link and the size you want and we’ll ask the designer whether more are coming, then tell you either way.
Can I reserve a piece and buy it later?
No. Stock is small enough that holding pieces back would be unfair to everyone else looking at the same page. Saving a piece to your wishlist doesn’t hold it either.
How will my order be packaged?
In 666 Archive packaging, with anything the designer supplied with the piece — dust bag, box, tags — included. Keep the packaging until you’re sure you’re keeping the piece; it makes a return simpler.
Where do you ship from, and with whom?
From [[TBD: ship-from location]], by express courier ([[TBD: carrier name(s)]]). Every order is tracked door to door.
How much will I be charged for delivery?
| Destination | Delivery time | Cost | Free over |
|---|---|---|---|
| EU | [[TBD: 5–8]] business days | [[TBD: €15]] | [[TBD: €250]] |
| United Kingdom | [[TBD: 5–8]] business days | [[TBD: £15]] | [[TBD: £220]] |
| Switzerland / Norway | [[TBD: 6–9]] business days | [[TBD: €20]] | [[TBD: €300]] |
The exact cost for your address is shown at checkout before you pay. Orders & shipping
When will I get my order, and how do I track it?
Ready-to-ship pieces leave us within [[TBD: 2]] business days. Delivery times above run from dispatch, not from the moment you order.
When your order ships we email you the tracking number. You can also track it in Account → Orders, or as a guest from the link in your confirmation email. Larger orders sometimes travel in more than one parcel — the shipping email says so if that’s the case.
Will I need to pay duties and taxes?
No. We ship on a Delivery Duties Paid basis: the price you pay at checkout already includes VAT, customs duties and delivery.
Nothing extra is collected at your door, and the courier will not ask you for money before handing the parcel over. Since 1 July 2026 the EU charges a €3 customs duty per item on parcels of €150 or less from outside the EU — that is included in what you paid, not added afterwards. Duties and taxes
My tracking hasn’t moved. What should I do?
If nothing has changed for [[TBD: 5]] business days, email us your order number and we chase the courier — you don’t have to. If a parcel is returned to us undelivered, we contact you to arrange a re-send or a refund. Delivery problems
Can I have my order sent to a PO box or a parcel locker?
[[TBD: whether PO boxes / parcel lockers are supported]]
Where is my invoice?
Your confirmation email is your receipt, and it lists every item, the delivery cost and the tax paid. Need a version with a company name or VAT number on it for your accounts? Email us the order number and we’ll send one.
How do I cancel an order?
- Go to Account → Orders, or use the guest link in your confirmation email.
- Select Cancel order and choose the items.
- We email you confirmation, and refund you in full.
You can also just email us your order number. Refunds go back to your original payment method within [[TBD: 5]] business days.
How long do I have?
48 hours from placing the order, for any reason, no questions asked. After that it is being prepared or already with the courier, so it can’t be cancelled from your account — but your 14-day right to withdraw once it arrives is untouched. Returns & withdrawal
Can I cancel a pre-order item?
[[TBD: cancellation rule for pre-order items]]
Can I cancel part of an order?
Yes. Choose the items you want to cancel and the rest ships as normal. If cancelling drops the order below a free-shipping threshold, we don’t claw the shipping back.
What is your returns policy?
If you live in the EU or the UK you can withdraw from your purchase within 14 days of receiving it, without giving a reason. That is your legal right and nothing on this page limits it.
Separately, if a piece arrives faulty, damaged, or not as described, we refund or replace it and pay the return shipping — for two years from delivery, under the EU legal guarantee.
How do I return an item?
Here’s what you need to do:
- Select Withdraw from contract — it’s in the footer of every page, on Returns & withdrawal, and in your account.
- Enter your name, email and order number, and pick the items. A reason is optional.
- Confirm. We email you written confirmation with the date and time we received it.
- Send the items back within 14 days to [[TBD: return address]].
We refund within 14 days of receiving your withdrawal. We may wait until the items reach us, or until you show proof of sending.
Who pays for return shipping?
If the item is faulty, damaged, or not what you ordered, we do — we send you a prepaid label, and you are never out of pocket for our mistake.
For a change of mind: [[TBD: who pays for non-faulty returns, and how — prepaid label, EU return hub, or customer ships]]
What condition do items need to be in?
[[TBD: tags/packaging requirements — the right of withdrawal cannot be refused for missing packaging, but value can be deducted if an item was handled beyond what is needed to check it]]
Is anything non-returnable?
[[TBD: e.g. custom/made-to-order pieces, only if applicable]]
My item is faulty. What now?
- Email 666archive@globaltejarah.llc within [[TBD: 14]] days of delivery, or use the form on Contact us with topic Quality issue.
- Include your order number and clear photos of the item, the problem, and the label.
- We reply within [[TBD: 24]] hours.
If the problem is clear from your photos you may not need to send the piece back at all. Otherwise we send a prepaid label. Refunds
Will delivery costs be refunded?
On a withdrawal, yes — we refund the standard delivery cost you paid along with the price of the goods. If you chose a faster service than our standard one, we refund the standard rate. Because we ship duties paid, there are no customs charges for you to reclaim separately.
When will I get my refund?
Within [[TBD: 5]] business days of approval for a cancellation or a quality issue, and within 14 days for a withdrawal. It goes back to the method you paid with. Your bank may take a few days more to show it, and we email you the moment the refund is sent.
What does pre-order mean?
Some pieces are made in small runs rather than held in stock. Pre-ordering reserves one from that run. Everything else on the site is marked Ready to ship and is already sitting on our shelves.
When will my pre-order arrive?
We email you the expected ship date as soon as we know it — before we take the order any further. You get the tracking number when it ships, like any other order.
When do I pay for a pre-order?
At checkout, with the rest of the order. If we ever can’t deliver the piece, you get that item refunded in full without having to ask.
What if the ship date doesn’t work for me?
Reply to the email and we cancel that item with a full refund. You don’t have to take a date you didn’t agree to.
Will a pre-order hold up the rest of my order?
No. Ready-to-ship pieces go out on their normal schedule and the pre-order follows when it’s made, so you may receive more than one parcel.
Can I cancel or return a pre-order?
[[TBD: cancellation rule for pre-order items]] Once it’s delivered, your 14-day right to withdraw applies exactly as it does to anything else.
Where do I find measurements?
On the product page, in Size & fit. We publish the designer’s own measurements for that piece rather than a generic conversion chart, because these are small labels and no two size charts agree.
Do these brands run small?
Often, yes. Independent Chinese labels frequently cut smaller than European sizing, and some cut deliberately oversized. Go by the measurements on the page, not by the letter or the number.
I’m between sizes. Can you help?
Email 666archive@globaltejarah.llc with the product link and your usual measurements before you order and we’ll tell you which size to take. We’d rather spend a reply on that than have you send something back.
What if it doesn’t fit?
Withdraw within 14 days of delivery for a refund. We don’t swap sizes directly — place a new order for the size you want so the piece isn’t held while a parcel travels. Returns & withdrawal
What is the piece made of?
Composition and care instructions are on every product page, under Materials. If something you need isn’t listed, email us and we’ll ask the designer.
How do I reach you?
By email, at 666archive@globaltejarah.llc, or through the form on Contact us. We reply within [[TBD: 24]] hours, [[TBD: Monday to Sunday / Monday to Friday]].
Do you have a phone number?
No — email only, so every request gets a written, timestamped reply you can refer back to. Nothing we agree with you lives only in someone’s memory of a phone call.
What should I put in my first email?
- Your order number, from your confirmation email
- The email address you ordered with
- For a quality issue: photos of the item, the problem, and the label
- For a delivery question: your tracking number, if you have it
With those in the first message we can usually settle it in one reply instead of three.
Why is your support email on globaltejarah.llc?
666 Archive is operated by [[TBD: legal entity name]], which owns that domain. Same team, same company — the registration details are on Contact us.
How do I know an email is really from you?
We only ever write from @globaltejarah.llc and @666archive.com. We will never ask you for your card number, a password, or payment by bank transfer.
Anything that doesn’t match that, forward it to 666archive@globaltejarah.llc and don’t click anything in it.
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